Outrigger has assembled the most capable, experienced resort condominium management team in Hawaii.  Regional managers, property managers, and on-site staff work together to carry out the mission of achieving the highest level of satisfaction among our owners and guests.  Corporate resources that support our management team include marketing, sales, ecommerce, reservations, revenue management, accounting, information technology, purchasing, and development.

We view marketing as more than a business function.  We strive to understand our customers' ever-changing needs as well as manage productive relationships among owners, employees, travel industry partners, and our communities.  To create a sustainable demand for our resorts, we use state-of-the-art communication tools.  Our commerce websites are monitored to employ the latest user-friendly functionality and design.  We have strong cooperative partnerships with travel agents, tour operators, and online distributors.  Our worldwide reservation center handles more than 120,000 reservation calls every month.  Seamless electronic connectivity between Outrigger and key wholesale partners has created an accurate, efficient and largely paperless reservation process.

Outrigger's corporate accounting team has received consistent praise from owners for providing accurate and timely financial information.  Fiduciary ethics is paramount.  Owners also commend property general managers for hands-on attention and willingness to get involved to resolve tough issues.  On-site staff members are complimented on their friendliness and accessibility.

In annual surveys, owners cite our dedication, professionalism, industry experience, reputation, vision, integrity, and marketing skills.  We continually evaluate our performance to ensure we're delivering on our goals.